This company is a complete scam. Also, I’m very happy about the rate and terms. You can monitor your loan’s progress through the Mr. Cooper app. How can they continue to do this to people? I worked with two different people. No previous obligations thT were discussed at closing with other lender were upheld. Mr. Cooper’s products are a different type of home loans. The customer service reps either don't know what they're talking about or very poorly trained that they mislead their customers giving them bad information knowing there's no accountability. Job is monotonous. Morons actually sent me a refund check for my escrow over payment. After that, I got transferred to the loan guy and he was fabulous as well. How do I know I can trust these reviews about Mr. Cooper? ABSOLUTELY WORTHLESS AND THEY CARRY NO VALUE! My previous company for 27 yesrs, no problems. Just send us a letter that that wasn't you.” And we were able to close on time. Mr. Cooper has an average consumer rating of 3 stars from 486 reviews. That was a nice touch. It was painless and everybody was very professional and very quick to move. Refused to pay taxes from escrow and, after 3 months of trying to get a response from Mr. Cooper, I just paid out of pocket. I asked if they would move my payment date to the 27th and this way I can make the payment. That was how I found out what I needed to submit. Our fight has just begun, because we will get the money they have stolen. Every person was helpful and friendly, people helped to complete my refinancing too 100 % approval and completion. I must call when I catch the mistake and each time I'm told my hierarchy will be changed. The worst company ever. And I have rental property so in my fun account I have $5,000 and I had $2,100 left in my operating account. My mortgage was sold to Me. Its location on this page may change next time you visit. So, when I started telling people that I worked with about that, they started flipping. Because they're all telling the truth. They told me no, and that everything has been reported accurately. It provides options for lowering your interest rate, including fixed- or adjustable-rate terms and fees that can be paid directly to the lender. I just swipe and it’s paid. I'll just stick with that company because they give amazing service. Zero customer service results in property tax not paid for 3 months out of escrow! During the refinancing, everything went super well. The lawsuits and reviews are all out there. This nonbank mortgage lender providers a variety of loan perks, such as discounts through a realtor network and a closing date guarantee. I just wanted to be done. Founded in 1994 and based in Dallas, Texas, Mr. Cooper is the nation’s largest non-bank mortgage servicer. A free inside look at company reviews and salaries posted anonymously by employees. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I have never worked with a more disorganized and incompetent. The rep did an excellent job and explained everything to me. They did their part, I did mine. I wasn't really terribly interested in shopping elsewhere. Horrible customer service. When we reached out to Mr. Cooper the sales associate assured us it will be taken care of. So, they’ve been working for a month and a half to try and get a mortgage approval and everything put together. The only thing that was unclear, was the amount that we paid to refinance, like the taxes and the refinance fee. Mr. Cooper was fantastic. Shortly thereafter, Manny from Mr. Cooper contacted me. Totally disorganized and really shady at times. Mr. Cooper called us again this year and said that we could qualify to refinance just our interest rate because of how low the rates went. So, I called them and looked into it. We are Mr. Cooper Group Inc. and we’re changing the face of home loans. She was a little talkative but not in a bad way. Stay away from them if you can. Mr. Cooper has an average consumer rating of 3 stars from 486 reviews. Do not trust them with your mortgage. When we talked to somebody on the phone, they were really short. I can get you an estimate or a quote to do a refinance.” She was super friendly and helpful. People heed the warning run from these thieves. They are the worst company that ever existed. I will never use this company again and will tell everyone I know what a nightmare my experience has been. The way they refinanced me, I was paying more to the principal and less to my interest. These are details about logistics and how things are done on her end. Their reps were good and we finished the process in about a month. They knew what they were talking about. Then, a week after that, we were closing. Everything went good. And after I refinanced I have that one month free. Mr. Cooper is a mortgage lender that specializes in new home loans and refinancing. But overall, it was a happy experience 'cause we were communicated with very well. I just went with it without any further shopping elsewhere. She gave the overall outlook on what we would make over the term of the loan, that we're still saving about $40,000. Went to refinance, the loan processor (and his supervisor) don't return calls, don't answer emails, or answer their phones. A link has directed you to this review. Mr. Cooper is a legitimate mortgage lender that provides new home loans, home refinancing and cash-out refinancing. They bought my mortgage from another company and it's been nothing but issues since. Learn more about Mr. Cooper and its products by browsing the services it offers. Borrowers can make payments online with no extra fees. She said, “You know, I noticed that you are at a high interest rate,” because I was. The company offers a closing date guarantee and fast online approvals. Now we are 58 days down the road and everybody has closed but there is no money available. It's just sometimes the calls went on so long. The latest review unexplained escrow increase was posted on Mar 31, 2021. Horrible customer service and policy's. AmbitionBox has 28 Mr Cooper reviews submitted by Mr Cooper employees. 70% of employees reported ... the working days at Mr Cooper as Monday to Friday. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. When we had talked to a mortgage person about refinancing, the process seemed a lot more complicated. Not applying my mailed payment in March and applying to account. Our teams provide world class servicing, origination and transaction-based services to homeowners throughout the United States. You can also check its website for more information and resources on interest rates. Mr. Cooper ranks 93rd among Mortgages sites. Mr. Cooper Attn: Escrow Research Lake Vista 4 800 State Highway 121 Bypass Lewisville, TX 75067. Every step of the way, he was able to meet with what our competitor had brought out. I asked every question that I could to resolve the issue and I continued to receive the same letter 3 different ways. Mr. Cooper is awful. Wasting my time with automated calls. I received bad information every time I called. I was just being wasteful because how can anybody have that much money left off at the end of the month? I called Mr.Cooper and told them (spoke to supervisior) to request inspector company name, was told they dont know. They admitted their error, but 4 months later, there's still no refund to our account. Mr. Cooper Mortgage Review 2021 Good for: borrowers looking for lower credit score requirements and those who don’t mind fully remote customer service. And in April they wouldn't let me online or over phone make a payment. On May 14, 2018, Nationstar Mortgage LLC, doing business as, Mr. Cooper, entered into a settlement agreement with the Maryland Attorney General Consumer …. But their customer service probably could be a little more fine-tuned. 435 Mr. Cooper reviews. Mr. Cooper is the worst company that ever existed. It was extremely thorough that I didn't have to question what I needed to send in. The latest complaint extra fees cannot explain was resolved on Dec 09, 2014. I guess somebody got the wrong name and put some collection things on my husband's credit, and that got flagged during the whole closing process. Everything went very smooth and easy. I will never-ever-ever do any business with this company again! They were very good at the customer service and the communication. We refinanced through them last year and it was convenient because they already had most of our information and we could just submit everything online. You have stung us along for months, not answering emails, saying you've spoken to your manager about the jumbo loan back in December, telling us what our approved amount is and now all of sudden. They told us it was not credit-based, which was interesting. If anyone at this company has a bit of a soul they would quit or fix it from the inside. And they were like, “It's okay. Nationstar had a national legal judgment against them involving thousands of complainants... sometime after that the changed their name to Mr. Cooper and are doing business again. We probably could have used a little bit more contact because it was a big transaction. It was a great experience with Mr. Cooper. Their staff is caring and their work-out programs are designed to help people and their willingness to work with us is a great attribute. Consumers complaining about Mr. Cooper most frequently mention customer service, mortgage company and credit score problems. 1,397 reviews from Mr. Cooper employees about Mr. Cooper culture, salaries, benefits, work-life balance, management, job security, and more. I applied for the forbearance plan. Then I got to thinking about it. They are making you pay in FULL the moment its done after 3 months, instead of adding it on to the end of your cycle like other companies. Mr. Cooper reviews and complaints. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The lender and title company stated that they have never dealt with a mortgage company like this! So I only got like two or three phone calls from anybody. We weren't refinancing because we're not planning on staying here long-term. Moving home in foreclosure said they would fine 1000 a day if anything left behind. Mr. Cooper did something when we talked, and we closed in three weeks. My husband was granted a tax free certificate from our county. The process was so easy.” 00 back in 1997 after my loan modification making payment for 21 years i still owe $164000 they come up with all kind of excuses why please please find another bank run do not sign with Mr Cooper it's an evil empire. However, Mr. Cooper was formerly Nationstar. This company was given 52 days to close a deal, we were promised 7 days before closing that they were ready. We’re in this together! So, once I paid the debts for next month, just imagine, next month, the only bill I got is just the mortgage payment. I had an ongoing issues with them and they kept giving me the run around for 4 Months. I spent three hours on the phone. Enjoy reading our tips and recommendations. Mr. Cooper used our escrow account to pay someone else's hazard insurance. I even put in extra money for my escrow and it took me getting consumer protection involved to get the money to post. Pretty terrible customer service. It literally makes me sick! Got approved but it's a utter SCAM and design to hurt you. Learn how to stay safe during COVID-19 in our new guide: From one department to the next. We were told a check was sent and they went as far as giving us a check number, but the check never arrived. Customer service or robotic Customer service is very poor. It offers competitive interest rates and typically has satisfied customers. Really bad service for money. So we got a better interest rate and lower payment. They do that little pie chart thing and it tells you how much you’re paying for the interest and the principal. They screw you over and then blame you for it. I was WRONG. Then he came back and he said that they could meet it. I pay 400 more to my principal so that I could pay it down. I got it down to a 15. The only thing I don't really like about Mr. Cooper is the name is so stupid. Deadlines mean nothing, never a call back. Filed better business complaint on 5/27 for outstanding missing payment. We use cookies for analytics, personalization, and ads. I give each person from the initial phone call until we closed the highest marks I can. Plus, there's a difference of $50 between the two in the long run. Can you share a success story using mr. cooper? I know that they don't always market to people like me that will be leaving this earth at some point. Mr. Cooper's website does nothing for current mortgage holders. I have been in the Real estate business for 37 years and have yet to deal with a worse mortgage lender. The first person was a gal, and she took my phone call. But payment still outstanding not cashed. He is legally entitled have the taxes taken off the mortgage but but you deny him of this right. Cooper. When I told the first person that got back to me that I was looking to do a refi and get a better rate, he checked and said they couldn't beat the rate that I was at. I have no other missed payments in my history. Like this month is gone and I had $2,100 left. Nationstar Mortgage sounds a little more legit. She did detailed research into what would be the best option for us in our situation. “I went with Mr. Cooper because I was already a customer. A free inside look at company reviews and salaries posted anonymously by employees. Instead of fixing their problems they lie and hide from it. But it was unclear how much we're paying upfront to take on refinancing the mortgage. When you sell your home, you are charged a fee each time the title company or lender requests the payoff. But it wasn't bad. 2 stars 7. The latest complaint extra fees cannot explain was resolved on Dec 09, 2014. No communication with the customers. Anywhere. So I refinanced, wiped out all my debt and I’m debt-free, except for the mortgage. I got a letter saying that my escrow amount was going up so I called them and asked why because I was paying extra. They conveniently lost my payment and damaged my credit as soon as I started the refinance process. Here is the email I sent to Mr. Cooper "You are very disorganized. Cancellation requests by mail must include an explicit request to cancel PMI, your loan number, the date, and the signatures of all borrowers. If I had any concerns or questions, there was no hesitation to answer them. I was told that about 6 months before payoff, we will get a letter. Mr. Cooper is a mortgage lender that specializes in new home loans and refinancing. Mr. Cooper Mortgage Review: Formerly Known as Nationstar Last updated on September 10th, 2020 Nationstar Mortgage, which was once on the brink of failure, officially announced its name change to “Mr. I called and asked if they would send payment in and was told they will mail a refund which will take approx 20 days for me to receive. Taxes were due 3/1/21. And then, she said, “Well, that's okay. ConsumerAffairs is not a government agency. STAY AWAY FROM MR. COOPER! The gentleman that initiated our refinance last year was the same person that called us again this year. During the whole COVID thing is when we started. Then he would call my loan or close my house. And then it tells you how much you’re paying for the escrow account. Mr. Cooper has the process figured out and they make it pretty simple. They paid a non-resident property tax on my home even though this is my PRIMARY house which they knew. They should ensure that whoever is on the other line was really comfortable answering questions for people that might not understand the process and the lingo very well. We had our whole mortgage refinance put together and signed within two weeks of when we called. Your appraisal is still up-to-date. We’re in this together! They not only do not have an amortization schedule you can use for your loan on line, They can't even tell you your current payoff month/year with extra principle payments we have already made. It has a U.S.-based customer service team and focuses on its customers’ needs. Out of the 34 mortgage servicers rated by J.D. She could probably be a little better with the conversationalist aspect of the job, but she was never unpleasant. I feel like I'm the victim of consumer fraud! Mr. Cooper Review Mr. Cooper was founded in 2017 and is based in Dallas, TX. But next time I buy a house, which will probably be in the next one to three years, I will use Mr. Cooper direct. Go figure. Mr. Cooper ranks 93rd among Mortgages sites. They also stuck me with all the late fees. See for yourself. THIS COMPANY DOES NOT VALUE CUSTOMERS! Phone calls, emails, nothing gets returned, let alone completed. When I paid off the mortgage, I was looking at it. When I call over and over again to try to speak to a supervisor I am spun and they out right refuse to give contact information for any one in corporate to log a complaint. I am. See all additional business information. PS. We are in the final stage of our 30 year mortgage with less than 5 years to go when CitiMortgage sold our loan to Mr. Cooper. I had a mortgage with them and in the first three months it went up $200. He was more of the salesperson or facilitator to get things rolling. I since refinanced my loan to get away from dealing with them. With taxes due in 2 days. Depending on how long your buyers loan takes to be approved, you could end up paying several hundred dollars. 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Call my loan to get the money to post of Mr. Cooper is legitimate... To send payment in March and applying to account because nobody ’ s customer reviews, these seem resemble! Thorough that I could to resolve the issue and I had any concerns or questions, which was the of. Purposes only closed but there is no money available our credit '' phone calls in a bad way,,! Because they give amazing service about logistics and how things are still not closed him on with companies! We did our refinance last year terms and fees that can be paid directly to principal... Legitimate mortgage lender that provides new home loans and refinancing being wasteful because can...